Usmani E-Commerce Specialist (Private) Limited (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data across our e-commerce platforms and digital services, in compliance with the Companies Act, 2017, and Pakistan’s National e-Commerce Policy.
- Information We Collect
Personal Identifiers: Name, email address, phone number, shipping address, and billing details provided during account registration or order placement.
Transactional Data: Order history, purchased items, payment confirmations, and fulfillment tracking details.
Technical & Usage Data: IP address, browser type, device information, and interaction metrics gathered via standard cookies to enhance website navigation. - How We Use Your Information
Order Processing & Fulfillment: Managing checkout, verifying purchases, delivering consumer goods domestically and internationally, and updating order status.
Customer Support: Resolving inquiries, processing returns or refunds, and maintaining complaint handling workflows aligned with national e-commerce guidelines.
Platform Security: Detecting unauthorized activity, safeguarding payment gateways, and preventing fraudulent transactions.
Marketing Communications: Delivering relevant updates, catalog promotions, and service alerts (only with your express consent, with opt-out options anytime). - Payment Security & Data Protection
We do not store complete debit/credit card numbers on our servers. All financial transactions are processed through encrypted, industry-standard third-party payment gateways compliant with secure data transmission standards. We maintain robust administrative, technical, and physical safeguards to prevent unauthorized access, loss, or misuse of your personal data. - Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. Data is shared strictly on a need-to-know basis with:
Logistics & Courier Partners: To ensure accurate delivery of your physical shipments.
Payment Processors: To authenticate and complete secure transactions.
Legal Authorities: Solely when required by applicable law, regulatory bodies, or court orders in Pakistan. - Your Rights & Contact Information
You retain the right to access, update, or request the deletion of your personal account information at any time.
Company: Usmani E-Commerce Specialist (Private) Limited
Registered Jurisdiction: Punjab, Pakistan
Inquiries: support@usmaniecommerce.com